Returns & Exchange
We hope you are delighted with your purchase; however should you wish to return your order for an exchange or refund, please note we will accept returns sent back within 2 weeks of receipt of your order.
Please ensure the item(s) are in their original condition and packaging, with the tag attached. Once removed this tag, the item is no longer returnable. We will not accept returns on jewelry that is damaged or worn.
How to return my order:
Fling products free returns in the Netherlands on orders over € 80,-.
To create your return, please contact: firstname.lastname@example.org
You will receive a unique return label and will be fully updated on the progress of your return.
Please include the return paperwork as well as any received with your order, so that we can process your return as quickly as possible.
Please return your parcel as soon as you receive your return paperwork.
Any unauthorised order returned to the warehouse will be returned to sender.
If your country is not listed here, please contact our Customer Care team who can help you further with your return. Fling Stones will refund postage up to the value of your outbound shipping charge, upon request and with a valid proof of posting
How to exchange my order:
Where available, replacement items will be dispatched within 14 working days. If your chosen replacement size is not in stock, you will automatically be refunded and notified by email. For alternative items, please place a new order on our website or alternatively, please get in touch with our Customer Care team.
Refunds are processed within 14 working days of receipt to allow for inspection onto the original method of payment (credit card, gift voucher or Paypal account). We cannot facilitate with refunds to a third party. You will receive an email once your order has been refunded.
Please note that gift vouchers are not cash refundable. Items purchased via gift voucher can be size exchanged, or you can be re-credited with the value.